Having Problems Connecting To Whatsapp
Android
Usually, this is caused by a problem with your internet connection or the settings on your phone.
Please try these steps to fix your connection:
Reboot your phone (power off, power on).
Upgrade WhatsApp to the latest version: Press Download Now - once the download is complete, open the file to initiate installation.
Turn Wi-Fi off and back on (Android Settings > Wireless & networks > Wi-Fi).
Try connecting to different Wi-Fi hotspots.
Turn Airplane mode on and off.
Make sure that data is enabled (Android Settings > Wireless & networks > Mobile networks).
Go to Settings > Data Usage > Menu button > make sure Restrict background data is unchecked.
Contact your mobile provider and make sure your APN settings are configured correctly.
If you are often connected to Wi-Fi, check your Wi-Fi sleep policy (Homescreen > Menu Button > Settings > Wi-Fi > Menu Button > Advanced > Keep Wi-Fi on during sleep) and make sure it is set to "Always" or "Only when plugged in."
Reboot your Wi-Fi Router.
Verify that you receive your Google mail emails on time.
Delete and re-install WhatsApp (Note: This will erase your chat history. Be sure to run a manual backup beforehand: WhatsApp > Menu button > Settings > Chat Preferences > Backup conversations).
Upgrade your Android OS to the latest version for your device.
If you are able to connect on Wi-Fi but not on your mobile connection (EDGE/2G/3G), double check your APN configuration with your mobile provider. You must be able to send and receive non-web traffic in order to use WhatsApp.
BlackBerry
If you...
Cannot receive or send messages.
See a clock next to sent messages.
Receive a "local connection timeout" error.
See "awaiting network".
Or if you seem to have other connection-related problems, there is probably an issue with your network connection.
If you are only receiving one check mark, there is nothing wrong with your phone's connection. Please read this article for more information.
First, please make sure that you have downloaded the latest version of WhatsApp from our website.
Then try these few steps to see if you can fix it:
Connect to 3G if you haven't already.
Connect to Wi-Fi if you haven't already.
Try turning off 3G or Wi-Fi to force connection to the other.
Try connecting to a different Wi-Fi hotspot.
From your homescreen go to Options > Networks and Connections > Mobile Network and make sure that you are connected to your mobile provider. If you are not, use Scan for Available Networks to try and connect to your mobile provider.
Make sure that you have granted WhatsApp the proper permissions in your phone's settings.
Reboot your phone.
For more information regarding connection please read this article.
If none of these steps work, you may be experiencing a temporary connection issue and should try connecting later.
If after a while you still can't connect, try contacting your mobile provider and BlackBerry to see if they can help you. Please note that WhatsApp recommends a full BIS (BlackBerry Internet Service) data plan in order for WhatsApp to function properly.
Nokia S40
I cannot connect to WhatsApp!
We recommend that you try these steps to resolve your connectivity issues:
Make sure you have the latest version of WhatsApp for your phone available here.
Check to make sure that your phone is connected to the internet with a strong signal. Try opening a webpage.
Check to make sure your phone is not using a WAP only connection. WhatsApp uses non-HTTP/non-web socket data channels to send and receive messages, so you will need a data plan in order to use WhatsApp on your Nokia phone.
Check to make sure your phone is not using a proxy connection. If you are not sure your phone uses this type of connection, we recommend you contact your mobile provider and ask them.
If you still cannot connect, try rebooting your phone.
Connection issues are usually caused by your phone settings, or problems with your internet connection or mobile provider. In most cases, internet connection problems are temporary and your messages will be sent and received as soon as you move to a place with a stronger signal.
If the steps above do not help, your mobile provider may be blocking the specific data channel that WhatsApp uses to send and receive messages. In this case, call your mobile provider and ask for steps to unblock non-HTTP/non-web socket connections. They may be able to help you configure your phone.
It's also important to consider that sometimes messages take a while to send and receive. There are many reasons a message might take a while to be delivered to the other person and only display a single check mark. For example: your friend's phone may be turned off, they may not have any data credits left, or they may be in a spot out of coverage.
Nokia S60
I cannot connect to WhatsApp!
If you are having problems sending or receiving messages, we recommend that you try these steps:
Ensure that you have the latest version of WhatsApp for your phone, available here.
Check to make sure that your phone is connected to the internet with a strong signal. Try opening a webpage.
Check to make sure your phone is not using a WAP only connection. WhatsApp uses non-HTTP/non-web socket data channels to send and receive messages, so you will need a data plan in order to use WhatsApp on your Nokia phone. Contact your mobile provider and ask them how to allow non-HTTP/non-web socket connections on your phone. They will guide you through a process in which you will manually configure your data network and web settings.
Check to make sure your phone is not using a proxy connection. If you are not sure your phone uses this type of connection, we recommend you contact your mobile provider and ask them.
If you still cannot connect, try rebooting your phone.
Connection issues are usually caused by your phone settings, or problems with your internet connection or mobile provider. In most cases, internet connection problems are temporary and your messages will be sent and received as soon as you move to a place with a stronger signal.
If the steps above do not help, your mobile provider may be blocking the specific data channel that WhatsApp uses to send and receive messages. In this case, call your mobile provider and ask for steps to unblock non-HTTP/non-web socket connections. They may be able to help you configure your phone.
It's also important to consider that sometimes messages take a while to send and receive. There are many reasons a message might take a while to be delivered to the other person and only display a single check mark. For example: your friend's phone may be turned off, they may not have any data credits left, or they may be in a spot out of coverage.
Windows Phone
I cannot connect to WhatsApp!
If you...
encounter issues sending or receiving messages or downloading media;
see a clock next to sent messages;
see Unknown under your Account expiration (To check, go to: WhatsApp > tap on the three dots at the bottom right > settings > account);
have problem updating your profile or status or favorites list.
The most common reason is that your phone is not connected to the internet.
Please try these steps
Confirm you are using the latest version of WhatsApp Messenger from the Marketplace.
Make sure that you have a data plan on your carrier's network or a Wi-Fi connection with a working internet access.
IMPORTANT: To use WhatsApp on a Windows Phone, it is important to have a data plan. Devices that are Wi-Fi only can encounter problems.
Make sure the signal strength for Wi-Fi or data network is good and that the phone is connected to the network.
Reboot your phone.
I still cannot connect
Some carriers commonly have issues with WhatsApp on Windows Phone, even if it has worked before on other platforms. If websites and other apps are working but WhatsApp cannot connect, it is possible that your network configuration does not permit the type of connections (socket or non-HTTP connections) necessary for WhatsApp.
Please check the following:
Check your carrier's Access Point Name (APN) settings. There may be a different APN for your carrier that allows non-HTTP connections like WhatsApp.
Contact your carrier for APN settings that permit non-HTTP connections. To change your APN settings, please go to settings > cellular.
If you have a Windows Phone made by Nokia, try using the Connection Setup app from the Nokia Collection in Marketplace (this application may not be available in some countries).
If you change the APN settings, please be sure to restart your phone for the changes to take effect.
